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"Air Travel" News

Airlines & Social Media: Shining Examples of Customer Service

[ 0 ] April 14, 2022

Here at OSM we often write about businesses using social media marketing and just recently wrote about airlines optimizing customer relations with the use of social media and then about how Delta Airlines had launched a Facebook app allowing users to check in. Now we have heard some more about airlines and social media with [...]

Delta Airlines Facebook App: Check in from Ticket Counter

[ 0 ] March 17, 2022

It was only a week or so ago that we reported on how airlines were increasingly turning to social media to optimize customer relations and now we have a great example of that from Delta Airlines. The company launched a Facebook app back in August last year but from today customers can not only book [...]

National Opt Out Day Goes Social: How Do You Feel?

National Opt Out Day Goes Social: How Do You Feel?

[ 0 ] November 23, 2021

There has been an awful lot of hype online recently surrounding the TSA and the new heightened level of airport security, that now includes full body scanners and “enhanced pat-downs.” Many of you have probably heard of tomorrow’s (Wednesday, November 24th) “National Opt-Out Day” as well.

Social Media a glimmer of good for Volcano stranded travellers

[ 0 ] April 18, 2022

There are thousands of stories abounding now about stranded air passengers around the world being left in limbo by the volcanic ash cloud from Iceland that continues to spew into European airspace. However as in all times of crisis, it sometimes shows a better side of human nature, as in how social media in this [...]