The Sony PlayStation Network fiasco just goes on it seems and we’ve now posted many articles keeping you informed with the latest developments on the PSN outage. Yesterday OSM’s Tim Ollason told how internal testing was now taking place, information that came from the latest PlayStation blog statement. Today we want to concentrate on another part of that statement which asked Sony PSN users for their trust and our question today is, do they have it?
When our Maddy Rowe also told yesterday of further delays to the PSN restoration we noted that there was still no date available, or any indication at all, of when the PSN would be up-and-running again. We know from the response to our previous stories on this, just how many of you feel let down and also angry about the way Sony has handled this situation.
Today we’re focusing on part of the statement which read, “We know many of you are wanting to play games online, chat with your friends and enjoy all of the services PlayStation Network and Qriocity services have to offer, and trust me when I say we’re doing everything we can to make it happen.” So Patrick Seybold, Sony’s Senior Director of Corporate Communications and Social Media, is asking PSN users to trust the company. However, given the extent of the hacking and the fact that users are still no wiser as to when the Sony PSN will be back, maybe asking for users’ trust is expecting a little too much?
With the hacking affecting millions of PSN users and reports of credit card data being compromised we reckon that Sony is a little amiss asking for trust, especially as many people trusted the statement they released a week ago saying that services would start to be restored within the week. This pledge was reneged on during the most recent statement with Sony placing the blame on the fact that when they made that pledge it was based on what they knew at the time. Sony added that the extent of the attack had not been realized.
Many users have already said they won’t trust Sony with credit card details again, instead preferring to use Sony PSN gift cards from now on but the issue of trust is not just a financial one. Have we lost trust in what Sony tells us from now on, and ultimately, will this skepticism lead to consumer trust in Sony products falling? We’re really interested to know how you feel about this issue of trust and whether you feel let down by the latest update and lack of detail on the restoration of the PSN service, so please do let us have your comments on this.
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