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Verizon iPhone 4 vs AT&T iPhone 4: Which drops more calls?

April 5, 2022 | Debbie Turner

When the Apple iPhone 4 finally arrived for Verizon back in February some of us wondered how many people would jump ship from AT&T, the carrier that had previously had exclusivity. There were many articles about the Verizon iPhone 4 vs. the AT&T iPhone 4, asking which would be best and today we’re asking the same question, this time in regard to which carrier drops more calls.

Details were released today of a new study by market research firm ChangeWave, which has analyzed iPhone 4 ownership and satisfaction for both Verizon and AT&T and the results make for interesting reading. With the release of the Verizon iPhone 4, Verizon could have had a big fall. Many people had criticized AT&T’S service standards while the company had iPhone exclusivity and were expecting Verizon to be better. Verizon could have been exposed if it hadn’t lived up to its reputation as being the carrier with better performance. However Verizon need not have worried as the study shows the Big Red come out top.

We heard about this survey from an article over on BGR by Zach Epstein, who informs us that from 4,068 customers surveyed over 90 days, Verizon’s rate of dropped calls for the iPhone was only 1.8%. However iPhone 4 customers on AT&T reported a dropped call rate of 4.8%, which to us seems a pretty significant difference. BGR stresses though that ChangeWave says they studied Verizon iPhone 4 use starting several weeks after it was released so that could actually be only a one month observation time for Verizon rather than the 3 months of AT&T. Nevertheless the statistics look good for Verizon.

Another finding of the study found that Verizon iPhone customers were a little more satisfied than AT&T iPhone 4 customers, with 82% being very satisfied as opposed to 80% for AT&T. Dan Moren over on MacWorld also reports on the survey and quotes Paul Carton, director of research at ChangeWave saying that the survey results remain accurate despite the fact that the Verizon iPhone has not been out for 90 days yet. Carton said, “What we’re looking at is the average reported number of dropped calls per 100 calls by Verizon iPhone owners and AT&T iPhone owners.” You can also see more details of dropped calls for other carriers at the MacWorld link above.

It appears then that Verizon has every reason to be happy about protecting its good reputation for standards of service. Did you change from an AT&T iPhone 4 to a Verizon iPhone 4, and if so did you notice any improvement in service? Let us know by sending us your comments.

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