Google+ Hangout anger with Android AT&T blocked customers

Earlier on today we shared with you the new Google+ features, the revamp looks amazing and millions will love it. The Google+ Hangout section has been refurbished and will be enjoyed by millions, except those using Android on AT&T.

The Google+ Hangout anger with Android AT&T blocked customers has commenced and seems to be stirring up a little, according to SlashGear the new Google Hangouts app for Android has been switched off when connected to an AT&T cellular network. If you try to access, users will apparently get a message saying you have to be on a Wi-Fi network to join a video call.

The service works on Verizon, it only seems to be a problem with AT&T, this is like a repeat of what happened last year when AT&T blocked its customers for using FaceTime over cellular on its Mobile Share plans.

AT&T did respond with a statement that basically said; all AT&T Mobility customers can use any video chat app over cellular, but ones that are not pre-loaded on their device, they also said “but which they download from the Internet.”

The statement also said

“For video chat apps that come pre-loaded on devices, we offer all OS and device makers the ability for those apps to work over cellular for our customers who are on Mobile Share, Tiered and soon Unlimited plan customers who have LTE devices. It’s up to each OS and device makers to enable their systems to allow pre-loaded video chat apps to work over cellular for our customers on those plans.”

AT&T customers are not happy at all about this, if you own the Samsung Galaxy S4 on AT&T and decided to download the Google+ Hangouts Android app you will get a message notification within the video chat once attempted “The lock in this case is over video chat on mobile data – AT&T relegates the ability to Wi-fi.”

It is a little strange that pre-loaded apps have to be treated differently, if customers are paying for a data plan they should be allowed to do whatever they please.

Is this the case of Google not cooperating with AT&T or is AT&T not playing nice with Google? Please do let us know if you are an AT&T customer and experiencing this problem.

Google+ Hangout anger with Android AT&T blocked customers