U.S. & Canadian BlackBerry Users: Reached Demise?

We’ve been keeping you updated as much as we can with the latest BlackBerry goings on. Since Monday of this week, Research in Motion’s services such as BBM and the use of emails have been near enough impossible to get into.

Whilst some customers may have just been receiving a little service, there are millions of you that have been left without anything and this has now impacted on peoples’ use over the last three days. This morning after a statement from the company, it appeared that services would resume and everything would be back to normal, little did we know that the problem still persists and now has expanded to two other countries as well as the ones already listed earlier today.

Joining the outage in countries such as the Middle East, Africa, Chile, India, Brazil and Europe, America and Canada are now reporting problems. Although delays have been noted, some are in time receiving their emails.

The Canadian company have been criticised after the way in which they’ve handled the entire situation with little contact made between the general public and themselves. Over on Engadget the first update for Americans from RIM stated, “BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.”

Later on from this the message then changed to, “We know that many of you are still experiencing service problems. The resolution of this service issue is our Number one priority right now and we are working night and day to restore all BlackBerry services to normal levels.”

With customers left feeling that RIM have failed them as a service provider and feelings of anger and frustration being vented across the internet, particularly on social networking sites, we have to ask how you are coping with the loss of service? Are you tempted to try out another handset now such as an iPhone, would you like to see some offer of compensation?