Since Monday of this week, Canadian phone makers Research in Motion (RIM) have been criticised for firstly its service completely going down, with instant messaging and internet access such as receiving emails an impossible task, with secondly, the company failing to give public updates in a speedier fashion.
As to why BlackBerry’s services have completely gone down, still remains a mystery, news from the last two days has pointed towards a “core switch failure” within RIM’s infrastructure, which to be honest still seems confusing for its millions of global users.
Countries such as Europe, India, Brazil, the Middle East, Africa and so on have all been affected, with emails completely slowing down or at a complete stand still, with instant messaging not being accessible.
As we mentioned late last night, customers of the popular BlackBerry device, are becoming increasingly frustrated and angry as we now carry on into a third day. Over at the bbc.co.uk, it has been reported that around 9.53 pm on Tuesday evening, a message from RIM was seen saying, “The message and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to fail over to a back-up switch, the fail over did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience and we will continue to keep you informed.”
We have to say we’ll a little confused this morning, a new statement from the Canadian company has implied that the service is now functional and the problems have been rectified. We would be interested to hear whether your service is up and running, as judging by some comments over on social networking sites such as Facebook, the service is far from being sorted out. Customers are still unhappy without a service and as a result are looking to come away from BlackBerry completely with some even wanting some form of compensation.
With Apple’s new iPhone 4S officially out this Friday and a new iOS 5 OS to speak of offering its users over 200,000 new features, we have to ask whether this will affect the massive Canadian company?
Let us know firstly if you are affected still, are you up and running, is there anything that BlackBerry could have done differently with public announcements and are you looking for them to compensate in any way?