Compensation: BlackBerry Users Form “Outage” Mutiny

Poor, Poor Research in Motion! The Canadian company have been experiencing more criticism today with yet another outage, having a detrimental effect on services provided to tens of millions of people. The first outage seen yesterday caused major problems for the service provider, with users venting their fury towards the company. Services such as BlackBerry’s instant messaging service BBM or even browsing the world wide web were made impossible.

Social networking sites such as Facebook and Twitter were inundated with comments, with many still pointing to news that the problem lies with a “core switch failure” within RIM’s infrastructure. Users across the globe have been affected, with countries such as Chile, Argentina, Europe and as the stated, Brazil, Africa and so on.

Yesterday in total, BlackBerry’s downtime lasted for approximately 20 hours and currently, users today are still suffering from the same problems from what has been reported as a second outage. Earlier today, RIM at 10 am, were keen to make a statement to their customers via Twitter by tweeting, “BlackBerry services have been restored.” Much to the disappointment and frustration of many, this was not the case.

Shortly after this announcement, complaints from users started to form with a great many saying that the issues had yet again returned. Currently if the latest is anything to go by, then the problems remain the same and users have not got a fully restored service. RIM are working to fix the issues, but are not prepared to stipulate a time-scale.

At around 4 pm today, countries such as the ones mentioned above found that their online services had been completely cut off. A further statement from the Canadian company said, “Some users in Europe, the Middle East and Africa, India, Brazil, Chile and Argentina are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible. We apologise for any inconvenience this has caused.”

BlackBerry users it seems are so angry that they have either commented that they will be trading in their handset for something else be it Apple’s iPhone or even Samsung’s Galaxy S II, or demanding some form of compensation.

Whilst RIM have been relaying their apologises and at times updating messages, the company have been criticised in the way in which they have handled the entire outage and the speed of which public announcements have been made.

Let us know if you have or are affected and where you are? Do you think that RIM should offer some form of compensation, or have you had enough and thinking of getting another device such as the ones mentioned above?

  • Caz_y_p

    I bought a Blackberry 12 months ago , despite several friends wrning me I would hate it, oh how right they were, as if i hadn’t had enough problems with it i” now unable to ue it as a ‘smart phone’ I think compensation is the very least people can expect when this matter is finally resolved, until then how about RIM keeping us updated? I have visited their website and there is NOTHING mentioned about this current issue!

  • Allymkhonza

    Im here in south africa and boy oh boy am i affected. I pay a monthly allowance for blackberry services and this happens?? If they can compensate the UAE with the free service, i thin that should be the world-wide compensation. REALLY NOT IMPRESSED,MY BLACKBERRY NOW IS LIKE A CHEAP PHONE, JUST DAMN WORTHLESS!!!!! POOR POOR POOR!!!!

  • Allymkhonza

    One more thing, can someone get RIM to communicate more effeciently?? WE DONT KNOW WHATS GOIN ON AND WE DONT KNOW WHAT TO DO. WE NEED TO KNOW WHERE WE STAND!!!