Sony PSN News – Services to Resume: Is ‘Welcome Back’ Enough?

We’ve been keeping readers informed of all the developments regarding the Sony PlayStation Network outage, which has caused quite a furore over the last week or so. Today we have news of the latest Sony PSN update and it appears that services will resume this week and Sony has also initiated a ‘Welcome Back’ campaign.

Just in the last day or so our news about the outage has included GeoHot saying he was not responsible for the hacking, how PS3 gamers are suffering with another weekend of the outage and previous to that how Sony had advised the services may be down for another week. The latest news comes from a Sony press conference to address the issues, which took place in Tokyo.

The conference began with “deepest and sincere apologies” from Kaz Hirai, Sony’s executive deputy president. It was confirmed that customer account information was stolen in the hacking and Hirai stated, “This criminal act against our network had a significant impact not only on our consumers but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security,” according to Ben Parr over on Mashable. As far as credit card information is concerned Sony says that they have no evidence of this so far but did not rule out the possibility. To err on the safe side PSN users should check out their credit card statements.

The thing you’ll all want to know though is when services will be resumed. Sony says that as a result of its increased security measures plus PSN and Qriocity service moving to a new data center, some PSN services will begin again during this coming week. These services include online gaming, Qriocity music, friend lists and more. On top of this a ‘Welcome Back’ idea as a way of apologizing to those affected, has also been set up. Among the offers there will be some free software downloads available, and a 30-day free subscription to PlayStation Plus.

Erica Ogg over on Cnet also reports on the Sony conference and says that Sony will also provide free identity theft protection and may help those customers who have to be issued with new credit cards. Although Hirai said that most services would be back to normal within the next week, Sony aims to restore full services within the month. Once the system comes back online it will be compulsory for PSN customers to download an update, which will require them to change their passwords.

It seems for now then that at least PSN users will be able to resume normal gaming shortly, which should make a lot of people very happy. What are your thoughts on Sony’s handling of this hacking episode and are you satisfied that the ‘welcome back’ campaign is enough to compensate those affected? What more do you think Sony should or could do? Let us know with your comments.

  • Nick

    I think that Sony really need to think hard about the upset they have caused to many gamers, its been two long bank holiday weekends now without online gaming and other services. This morning i have looked on my bank statement to see that Lovefilm have taken their first £9.99 subscription fee out, yet i have no way of watching the films as the PSN network is still down…..

    • Zeppy

      Try watching them on your PC…

      • Imax

        Nick wants to watch on TV through the PS3. no one wants to watch movies on their computer because that sucks. and a lot of people don't stream video to their TV from their PC either, which is another option for him.

        • Jamz

          Actually a lot of people do stream from pc to their tv's. It's only the same except its not on the PS3/

  • taki

    thank you so much sony. u r always the best. this sort of illegal activities can occur anytime to any prof services. we all hv to stand against this villainous act. I can understand how much efforts you are putting up to get the service back online for gamers like us. i wish u all the best.

  • Angad

    i agree Nick enough said

  • cyco_p

    i fully understand sony and psn for the difficulties they have had to tackle, as for upset to gamers we should understand that if psn was not shutdown what might of happened our accounts may have been deleted where would that leave us the gamers. i do not blame sony or psn it was always on the cards the network would be hacked unforseen consequences, there is always a person or persons trying to hack computers networks and servers it is there nature. what i would ask of sony is that they put measures in place so that should this ever happen again(hopefully not) that they can route out who hacked and bring them to justice …..if psn was a defence network whoever did this would have been found by now!!!!

  • Matthew Owst

    I have unrestricted sympathy with Sony and know it must be a very stressful time for them right now. The attacks have hit them harder than it's hit us gamers and if people can't get by without online gaming for a few days then there's something wrong. Personally i've used the downtime to finally finish the main games of Call of Duty: World at War and Battlefield Bad Company 2. I like that Sony are giving us things by way of apology/compensation and look forward seeing what it is but i wouldn't bicker even if all we got were the services back. As a long time fan and customer of Sony i'd have liked to have been told sooner what was happening and been better informed but nevermind. I I just hope Sony learn from this and manage to upgrade their security to avoid this happening again.

    • Stuart Ferguson (GETSOMESLEEP)

      I TOTALLY AGREE WITH YOU MATTHEW, THE GAMERS THAT ARE WINGING ABOUT LOSS OF ONLINE CONNECTION NEED TO GET A LIFE, YES I MISS THE ONLINE GAMING BUT IT’S NOT THE END OF THE WORLD. SONY ARE WORKING WITH OUR INTERESTS IN MIND AND BEING A CUSTOMER FOR MORE THAN 15 YEARS THIS IS THE 1ST TIME I HAVE HAD ANY TROUBLE AND TO ADD TO THAT IT’S A FREE NETWORK!!!

  • taki

    sony promised that psn gonna be back online later this week n they r their final testing ongoing. Then why it is not back yet? i really expect sony not to miss their commitment this time. this could really damage their goodwill!!

  • Lobe

    Well to me i think its not good enough as there is guys that get payed the big money to protect the network. Dont care if its free or not the point is the network should always be updated from the word get go. Thats what all these updates we do are sposed to do however ,yes it can happen to anyone but people make big $$$ to stop this. The online gaming side of it should have been online a few days after while everything else is down for maintenance. I say you should look at your staff and think about getting some new *white hats*. For people that dont know what a white hat is its a hacker that works for company's like psn,banks,government ect ect to stop black hats

  • BLK-MAMBA

    When was the last time Microsoft let this happen? And are you kidding me, is a 30 day PS Plus Subscription really supposed to win back my affection after being irresponsible with sensitive personal info and weeks & weeks of lost time? Give me a break.

  • thom

    at the end of the day, we're talking about computer games. so a few of us can't waste hours playing cod, unblinkingly starring at pixels while staining our clothes with drool. so a few of us can't go on to playstation home and get wood from talking to a female character, created by a 45 year old man to try and find some kind of humour in his life. i, like many above, enjoy the network and yes, it is a bit of a nuisance that we temporarily do not have full use of our systems. but outside the might be shining, or the rain may force some kind of real life social interaction as we hide from the downpour. that, my friends, is life! not perpetual, pixelated reincarnation.

  • tam m

    sony are taking the peee out of us i have just seen the list of games they are giving us for the welcome back its for children i am 41 years old and want better games im going to trade in ps3for xbox