Apple iPad 2 UK Launch: Order Error Causes Misery For Many

With one the biggest gadgets this year already having a very successful US release, the iPad 2 has had many people waiting in anticipation for its UK release that was set to start taking orders at 1am GMT. Following recent reports it seems that this launch didn’t go quite as well as planned.

Recent reports claim that many people have been spending up to 45 minutes trying to order this device from the UK Apple Store, upon trying to process their order customers are continuously being met with an order error message, it’s currently not known if any other country has experienced this same sort of problem.

According to Pocket-Lint some people managed to get their order processed by changing their Apple Account to a 1-click account, even though they were getting their order passed through some people were not receiving the confirmation email for as much as 90 minutes.

To really add insult to injury according to the comments on this post by Product-Reviews a few people had their bank cards rejected, this is because when their payment was taken Apple ended up processing the payment too many times. Those who managed to get their order through look to wait 2-3 weeks for their devices to be delivered.

For all these problems it seems it may have been easier to wait a little while longer and grab your iPad 2 from a store rather than online, this delay in delivery could be down to a shortage of stock, according to this post from Techradar.com anyone wanting to buy this tablet from a local store should have no worries about their stock level.

What are your thoughts on this? Did you try and order an iPad 2 online?

Let us know your thoughts below

  • Chris

    I had the same issues with the apple website but finally managed to get the order to process at 2am. However, I have just logged into my account and there seems to be a serious security breach on the apple website. When logged in as myself, if I click on my order it brings up somebody elses order (along with their name, address and last 4 digits of credit card etc.). A worrying glitch as makes me wonder who can see my order?!?!?

  • James :)

    Massive faff, attempted to buy at 1am for 40 minutes before giving up and buying later on in the morning. Its a pity really because I really wanted to get the iPad 2 ASAP but where I live there isn't an Apple Store so I have to use the online store.

    • L3EDX

      Dont worry James, you can now order online fine the estimated dispatch hasnt changed from 1am this morning. THere is no ASAP online ordering :-( Will be delivered in 4 weeks. (I Hope)

  • Shaz

    Very frustrated with apple as id stayed awake to place my order but was constantly met with an error message. Gave up around 2.30am, tried again only to be told my bank had rejected my card. Again fault on Apples side because I’ve got plenty of funds in my account :p Now i dont know whats going on here but Apple have really failed on this one. Think I’ll wait & see if i can get hold of an ipad from one of the stores. Really Apple why are you keeping ppl waiting 2 – 3 weeks delivery – does this mean you’ve not the goddamn things in stock? It’s not as if you’ve got to customise the iPad like the MacBooks. Anyway rant over. Might join the queues tonight

  • L3EDX

    It took me just under an hour to get my order processed, have been getting the above reported error every time until the order went through.

    It did state 2-3 until dispatch. Having now had my confirmation email, I can see why! It will be dispatched in 3 weeks, estimated, and delivery in 4 weeks! Ouch Apple, I'm sure you could have done better than this. Its not like its a surprise that the demand would be massive.

    Fingers crossed the estimate is wrong.

  • Momo

    I managed to get mine at 1.30 by placing a 1 click order on firefrox, all other browsers returned the above error. Firefox went through straight away. But have still not received any order confirmation although I have a screen grab of the 1 click order number. The lack of confirmation makes me uneasy but if i can get one in store before the estimated 4 weeks for delivery – i'll just cancel (if the order actually went through!)

  • applenewfan

    wont get it delivered until the end of April… :( why? should i join the queue tonight?>>>…

  • ipad2fan

    I am the same, tried to order 3/4 time had an error, changed to 1 click and it went through and is showing on order status on apple site, but no confirmation email yet. Might try my luck at the apple store next week then cancel my order!

  • mark

    I think I must have beat the rush. I logged on at ten to one to just to be ready and you could order then.It went straight through first time.

  • Luke, London

    I had similar problem as most people – the 1am 'launch' online didn't really happen and my order took forever to process before crashing…had to re-do the whole thing at 5.00am once i'd had some sleep! Apple should either have delayed the release or bumped up the servers on their website as it was evidently traffic that slowed it down! Not impressed with waiting 4 weeks either.

  • AppleDave

    I ordered one at 00:33 via one click,, 2-3 week delivery, got web conf (printed off), no conf email, went back to check order status and no orders, up early for Gym so checked order status again at 06:15, order now visible with delivery 27th April, logged on again at 08:30 and order status site down, was on notifications with Apple, received a notification mail to buy online at 04:53 nearly 4hrs after officially available, was also on notification with PC World, Currys, Comet, Misco and have received nothing, in summary what a mess and what a wait

  • AppleDave

    I ordered one at 00:33 via one click,, 2-3 week delivery, got web conf (printed off), no conf email, went back to check order status and no orders, up early for Gym so checked order status again at 06:15, order now visible with delivery 27th April, logged on again at 08:30 and order status site down, was on notifications with Apple, received a notification mail to buy online at 04:53 nearly 4hrs after officially available, was also on notification with PC World, Currys, Comet, Misco and have received nothing, in summary what a mess and what a wait

  • Gill

    I tried to order online at 1am, gave up after 30 minutes of constant errors at various stages. Tried again at around 6.30am and managed to order one. Got email from Apple around 10.30am to say they were having problems authorising my card and to contact the bank. Had to call credit card company and get them to approve transaction, confirmed only 1 payment had been requested despite multiple attempts at ordering. Link on email to re-authorise card but at 11.40 Apple 'Order Status' function has been unavailable for at least 30 minutes.

  • Paul2

    I was on a half 12 as I had heard that selling would start then to avoid a complete crash at 1. After using my computer, a laptop and my iphone I finally got my order through at 2.15. I have still not received a confirmation email but I did take a note of my order number. If you have done this you can call apple on 0800 048 0408 (http://store.apple.com/uk/help?mco=Nzc1MjMwOQ) and this service is automated so there is no queue. It will tell you if your order was successfully placed and your est delivery date.

  • Derek

    I went to John Lewis in Kings road at 3 pm today. Have been given a chair, free coffee and muffin and walked out with my new iPad 2 at ten minutes past five. Great!!!!!!!

  • Amanda

    Been at since 1am this morning really fed up with Apple samsung glaxy looking good,I feel like they really don,t deserve my custom one minute I had three on order when I only wanted one payment declined when funds were already sent from account and now guess what after spending the day phoning about order/orders I have,nt even got one ipad 2 as they say payment was not aurthoised from bank even thou the bank says yes they have it and gave me the aaurthoised agent code to give Apple but no use .Through no fault of my own I now have to find another £638 to put in a new order as it will take a few days to get payment back from apple says the bank and the bank says Apple and to add insult to injury wait 4-5wks instead of 2-3wks as told when I thought order had been placed or should have been placed.Apple act like pure amatuers when it comes to sales we should be sueing them for wasting our time but what the heck plenty other cowboys out there also.Goodbye APPLE and you can have my mobile when contracts up very soon expensive garbage anycase.LOL

  • Oleg

    I made mine order at 01.02 at German store, had to repeat 3-4 times after getting error message,and one of the tries said that my card is not accepted, so I went to bank page and fount that they credited iPad price already, since that I don't have any confirmation and no order on my account page. Apple care phones are not accessible, so I don't know if my oder is really placed or no. Don't know what to do

  • JD.

    Misery! Please get some perspective. 10,000 people have died in Japan and countless lives ruined.

  • Londoner

    @ JD oh shut up

  • Scott

    Yes, I experienced this too – multiple attempts, uninformative error messages and when I finally got through I contacted my credit card company there and then and all seemed fine – 1 order email confirmation, one card authorisation. So I thought nothing more of it. Imagine my annoyance when my card was frozen the following day due to suspected fraudulent activity (multiple apple orders). I checked my account, just 1 ordered then phone apple and despite what my account said, their computer said 2. Final insult? I posted on Apples forum alerting others to the issue (the forum was quite busy at the time of the problem so I wanted to suggest to my fellow posters they check their orders too) and I then replied to a follow up post suggesting Apple improve their online order system / improve the error messages – post was pull by apple admin within 10 minutes as 'unconstructive rant' breach of policy lol.

  • Gabbler69

    I ordered on day one at about 6pm and had no problems with the order from looking at these posts I was obviously luckier than most. My biggest gripe has been the waiting time 3-4 weeks to dispatch plus possibly another week for it to arrive! Not normally a whiner about delivery times but this is a huge fail in Apples part as I get the feeling they out all their stock in the shops, so a sort of screw you if you don't live near one and then hedged their bets on the online ordering. We have all been used as test cases, they wanted to see how many they needed before they even had them here to sell, now they know they will try and fulfil the orders, this is obvious because it started at 2-3 weeks from the off. Very bad form Apple this will be my last iPad I'm not falling for that again!

  • http://www.netbooknb.com/ netbook

    Have anyone can tell me "When iPad nano will be arrive?" Pleasr answere I realy wanna know.