Skype Outage: What Really Happened

Remember back on December 22nd when we had that big Skype Outage, well Lars Rabbe has written a post mortem on the problem over on the Skype blog. He gives an in depth explanation of each part of the problem.

It started out as an issue with a few of their support servers that have the responsibility of instant messaging got overloaded. It was this that started the issue as users began to get delayed messages. Windows clients running version 5.0.0152 were the affected party and because the server was overloaded, it then had the knock on effect of causing the windows version to crash.

The blog post says that about 50% of all Skype users globally were running the 5.0.0.152 and of that around 40% failed. The outage lasted for around 24 hours and Skype could really have helped their cause by giving out some kind of information, even if they didn’t exactly know what the problem was.

As Rabbe says at the bottom of his article, Skype knows it fell short of user expectations by not communicating. He also says that they will be using this as an example of where they can improve their processes. At least Skype are acknowledging the fact that nobody knew what was going on and a lot of people do use it in every day life.

It also looks like automatic updates to Skype will not be on the way as Rabbe mentions that they had already provided a fix for a different version. It is a good idea to get everyone running the same version as it will certainly help with any bug notifications. If it is a server related bug for one, it will be a bug for everyone. Once it is fixed for one, it should be fixed for everyone.

You can read the full article by clicking here. What do you think of this? Do you think that Skype are trying to direct anger away from them and point it at the software version? Let us know your thoughts in the comments below.