Social CRM Workshops: Hosted by DMC Software Solutions

Businesses are finding more and more that they are needing to keep in touch with their customers via social media. To help them to fulfil this need, seminars and workshops are being held to teach employees how to market via social media.

24-7 Press release.com has details on a new series of CRM workshops which are being held by DMC Software Solutions. DMC Software says “Social Media has changed the way customers engage with brands, with many customers now trusting brands less and the opinions of their online peers more. Therefore, to remain competitive in this “Digital Age” organisations need to change the way they engage with their customers and prospective customers”.

The Managing director of DMC Software is quoted as saying “”As a business owner I know customer service is vital to the success of a business and I believe that Social Media can be used to extend the customer service offered by an organisation and improve the customer experience. Social Media facilitates a two-way dialogue between a business and its customers allowing any potential issues to be addressed quickly and effectively.”

Social Media Marketing is certainly the way for businesses to move forward. The best way for businesses to reach out to customers through services such as Facebook and Twitter is to not only push out adverts on new products or deals, but also to provide support and to answer queries in an environment where the customer feels comfortable and secure. If businesses are to survive and grow in today’s modern market, Social Media is the way to go.

If you are interested in these events, head on over to the DMC Software website.