Customer Satisfaction Survey: Facebook and MySpace bottom

Foresee Results have now concluded their 2010 American Customer Survey based on online social networking sites. The results concluded that sites Facebook and MySpace were placed towards the bottom of the ratings. Facebook were given 64 out of 100 points with MySpace placed just underneath them with a point less.

According to Samuel Axon at Mashable, other competitors such as Google, Bing, Wilkipedia, Yahoo and YouTube were also listed in the results. Twitter could not be included in this survey due to many of it’s followers using it through other third party applications. Sadly, along with these results, Facebook have also received a lower rating than any other major news websites such as CNN.com, MSNBC.com and FOXNews.com. Why have Facebook unfortunately produced such low results? Is it down to the issue of `privacy settings’, or maybe `frequent changes to the website’?

Despite this recent survey Facebook users are in no quick hurry to leave the site, is it because their social habits will change, have they got into a daily cycle of logging onto the site to chat to their friends? We recently reported on the interview taking place between Facebook’s CEO Mark Zuckerberg and Diane Sawyer, a rare interview in which it is hoped that Zuckerberg will talk in depth about the privacy settings and new movie release in October.

What do you think about these survey results? To read more about this check out Mashable