Apple iPhone 4 Problems: Damage control by Steve Jobs

When Apple announced that it was holding an emergency press conference on Friday, people started wondering how Apple’s CEO Steve Jobs was going to explain the problems that the new iPhone 4 has been having with its reception.

Some reports claimed that Apple would recall its iPhone 4 units, while others claimed that the company would offer free bumper cases for iPhone 4 users. And as reported by Lawrence Latif at theinquirer.net, the latter was exactly what Steve Jobs offered.

During the press conference – which lasted around 90 minutes – Steve Jobs repeated the same thing several times, on how Apple “loves it users.” Instead of actually admitting that it was a fault with the design, Jobs just laid the blame on the entire mobile phone industry.

After he attempted (and failed) to justify the poor wireless reception capabilities of the iPhone 4 by holding a Blackberry Bold 9700, Samsung’s Omnia II and HTC’s Droid Eris, Steve Jobs then went on to proclaim that “Phones aren’t perfect.”

You can read more on this story via the link here. What did you think of Apple’s explanation and answer?

  • Ex Apple fan

    That was not a solution to the problem! I don’t understand how Apple could treat customers this way?? And they are saying they love their customers. This “solution” cost to Apple less than 1 $. I am really disappointed to high tech corporations’ solution!

  • Norman

    I was really excited when I got the iphone4 only to realise it's like a mini iPad. an excellent device that doesn't work as a phone. I previously owned an iPhone 2nd generation that had brilliant reception, quick wireless capabilities but a bit behind the times and now I have the opposite with the new handset. did they not test this handset?? did they just think millions of suckers would buy and not mind?? something needs to be done.

  • http://www.facebook.com/thor.taylor Thor Taylor

    I can't really say much, I've had iphones since they debuted in '07, and I can't wait to get my first white one. I think he would've been a little more forgiven if maybe he explained more what the problem was exactly. I don't hold my phone with the death grip, so I have no worries.

  • Anne boyd

    Would like to know when we get bu

    Per case I luv my iPhone can u download mims onto it